You may be aware that since April 2013, the NHS complaints process has changed.
Who should I complain to?
Under the NHS Complaints Regulations 2009 you can either choose the service provider, in this case Valley Medical Centre as our experience tells us that by dealing with you directly, concerns can often be sorted out quickly and to your satisfaction. However, you may want NHS England to deal with your complaint as they commission the service that has caused you to complain. The choice about who you want to deal with your complaint remains your decision. To complain to NHS England: