NHS Complaints Process

You may be aware that since April 2013, the NHS complaints process has changed.

Who should I complain to?

Under the NHS Complaints Regulations 2009 you can either choose the service provider, in this case Valley Medical Centre as our experience tells us that by dealing with you directly, concerns can often be sorted out quickly and to your satisfaction. However, you may want NHS England to deal with your complaint as they commission the service that has caused you to complain. The choice about who you want to deal with your complaint remains your decision. To complain to NHS England:

Telephone: 0300 311 2233
Email: england.contactus@nhs.net
Address: NHS England
PO Box 16738
Redditch
B97 9PT

Contact Us

The Valley Medical Centre
75 Hartsbourne Avenue
Childwall
Liverpool
Merseyside
L25 1RY
Tel: 0151 317 6350
Fax: 0151 281 4364