Book or change an appointment
Last Updated: Tuesday, 30 April 2024About Patchs
PATCHS is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and PATCHS will get you the help you need. PATCHS is only available during surgery hours.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Phone us Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Phone us Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm
- Through the NHS website or NHS App
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
About your appointment
When you contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By online consultation (Patient Access)
Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner. Read more about our appointment triage system.
Cancelling or changing an appointment
Important: If you need to cancel an appointment
Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.
To cancel your appointment
Phone us Monday to Friday from 8am to 6.30pm
If you need help when we are closed
If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Important: Essential home visits
Except in cases where someone is unable to leave their home for any purpose at all, it is better for them to be seen at the surgery. The doctor has access to the patients full medical record and a full range of medical equipment.
Home Visits
How to book a home visit
If you need a home visit, we ask that you contact us as early as possible in the morning, preferably before 10.00am.
You may be asked to provide the reception team with some details regarding why you require a home visit. Please do not be offended by this. This information is needed so that the doctor can assess the urgency and prioritise visits.
When to ask for a home visit
Our GP's will carry out home visits, but these are only for patients who are truly housebound, i.e. patients whose condition prevents them from being able to attend surgery.
When not to ask for a home visit
Please do not ask for a home visit unless the patient cannot make it to the surgery.
Most children can be safely brought to the surgery by car.
A number of patients can be seen at the surgery in the time that it takes to visit one patient at home.